Service description
InferGate provides OpenAI-compatible API access, unified AI API gateway capabilities, multi-model routing, API key management, usage tracking, balance management, and dashboard/API console tools for developers and SaaS teams.
Independent service
InferGate is independent and is not operated by OpenAI, Anthropic, Google, Meta, or any model provider. References to providers, models, APIs, or compatibility are for integration and interoperability purposes only.
Accounts and security
You are responsible for your account, API keys, application traffic, and all activity under your credentials. Keep API keys server-side and notify us promptly about suspected compromise.
Credits, balance, subscriptions, and top-ups
InferGate may offer digital API credits, paid balance, subscriptions, or top-ups for usage-based API consumption. Credits and balance are applied to eligible API usage according to the pricing, model availability, limits, and account terms shown in the Dashboard. The Dashboard is the source of truth at the time of use.
Refund policy
Eligible requests
Unused paid API credits may be eligible for a full refund when the request is received within 7 calendar days of purchase, no portion of the purchased credits has been consumed, and the account remains in good standing. An unused prepaid subscription period may be reviewed on the same basis only when no included credits or service benefits have been used.
We also review duplicate charges, unauthorized payments, confirmed technical billing errors, and refunds required by applicable law. Please report these issues within 30 calendar days of the charge where reasonably possible.
Items that are not refundable
- Used credits and completed API consumption.
- Promotional, bonus, trial, test, or complimentary credits.
- A subscription billing period after included credits or service benefits have been used.
- Accounts suspended for fraud, abuse, chargeback misuse, security risk, or material violation of these terms, except where a refund is required by law.
These items are generally not refundable because model inference, computing, routing, payment, and upstream provider costs are incurred when the service is used and cannot be reversed after delivery.
How to request a refund
Email [email protected] from your registered account email. Include the account email, transaction or payment reference, charge date, amount, requested refund amount, and reason. We may request additional information to verify the account, payment, or usage history.
Review, refund method, and timing
We will normally acknowledge a complete request within 2 business days and aim to provide a decision within 5 business days after receiving all required information. Approved refunds are returned to the original payment method. We normally submit an approved refund within 5-10 business days; the payment provider, card issuer, bank, or payment rail may require additional time before funds appear.
We will notify you of the decision and, if a request is denied, the reason. Nothing in this policy limits any refund or consumer right that cannot be waived under applicable law.
Acceptable use
You may not use InferGate for illegal activity, malware, spam, fraud, credential theft, evading rate limits, attacking systems, scraping sensitive data, child exploitation, harassment, policy evasion, or violating upstream provider policies.
High-risk account review and automated decisions
To protect InferGate, prevent fraud, and investigate high-risk abuse, accounts that reach the applicable behavioral-risk threshold may undergo a limited automated check of necessary, recent content samples. Samples are redacted before review, are not used for advertising, and complete prompt or response bodies are not stored permanently by default for this review.
Content findings supplement behavioral-risk evidence and do not, by themselves, authorize automatic permanent termination. Automatic disabling at the highest risk level requires qualifying non-content evidence under the applicable security controls. You may contact [email protected] to object, appeal, or request human review of an account action.
Availability and limits
The service may be affected by upstream model providers, network conditions, maintenance, security controls, abuse prevention, account limits, payment status, and provider policy changes. InferGate may modify routing, availability, rate limits, or access controls to protect the service.
Disclaimers and limitation of liability
Service provided "as is"
To the maximum extent permitted by applicable law, InferGate and its services are provided "as is" and "as available," without warranties of any kind, express, implied, or statutory. This includes implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, security, accuracy, and uninterrupted or error-free operation.
AI outputs and third-party services
AI-generated outputs may be inaccurate, incomplete, offensive, or outdated. You are responsible for reviewing and verifying outputs before relying on them and must not treat them as legal, medical, financial, or other professional advice. InferGate does not control and does not guarantee the availability, performance, policies, or outputs of upstream model providers or other third-party services.
Limitation of liability
To the maximum extent permitted by applicable law, InferGate will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, business opportunity, or service availability arising from or related to the service, API requests, AI outputs, upstream provider failures, or inability to use the service.
InferGate's total aggregate liability arising from or related to the service will not exceed the total amount you paid to InferGate during the 12 months immediately preceding the event giving rise to the claim. These exclusions and limits do not apply to fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Suspension and termination
Abuse, suspected fraud, security risk, payment issues, chargebacks, or violation of these terms may lead to account suspension, API key restriction, usage limits, or termination.
Support
For questions about these terms, account access, billing, refunds, abuse reports, or API usage, contact [email protected].